Help Desk Support, CSC

Purpose

The Help Desk Support Career Studies Certificate prepares students to fill entry-level information technology positions which require the employee to provide technical assistance and support related to computer systems, software, and hardware in person, over the web, and/or over the phone.

Program Learning Outcomes

Upon successful completion, students will be able to:

1. Perform help desk functions to address end-user needs.
2. Use proper computer system and networking terminology. Install, configure, and deploy desktop operating systems.
3. Troubleshoot/debug, maintain, repair and upgrade client desktop systems.
4. Use proper help desk support principles and practices while interacting with customers.
5. Document actions taken to resolve customer problems and or issues.
6. Use computer systems and networks in a responsible and ethical manner.
7. Work as an effective member of a work group.

Employment Opportunities

Opportunities for employment in the immediate area and throughout the nation abound for students trained in computers. Students who complete the certificate will be qualified to work as Help Desk Technicians in a variety of businesses and organizations.

For Further Information, Contact:

Fred Coeburn

fcoeburn@mecc.edu

276.523.9056

Jane Jones, Dean

jjones@mecc.edu

276.523.9057